Shipping policy

We are committed to delivering your order with care, efficiency, and transparency. Please review the information below to understand how we process and ship your orders.

Order Processing Times

All orders are processed within 1–2 business days (excluding weekends and holidays).

Orders placed after 5:00 PM (EST) will be processed on the next business day. During peak seasons or promotional periods, processing times may be slightly extended, but we always strive to dispatch orders as quickly as possible.

Shipping Locations

We currently ship only within the United States.

At this time, we do not offer international shipping or delivery to locations outside the U.S.

Shipping Methods & Delivery Times

We offer standard shipping across the United States:

  • Standard Shipping: 4–8 business days

Delivery times are estimates and may vary depending on your location and external factors such as carrier delays or weather conditions.

Shipping Costs

Shipping costs are calculated at checkout based on your order details.

  • Free Shipping: Available on orders over $40
  • Orders below this amount will have a shipping fee calculated at checkout

All applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor your shipment status in real time. If you do not receive tracking details, please contact us for assistance.

Local Pickup & Delivery

At this time, Alocaryna does not offer local delivery or in-store pickup options. All orders are shipped directly to your provided address.

Order Changes, Cancellations & Issues

If you need to modify or cancel your order, please contact us as soon as possible after placing it. Once an order has been processed or shipped, changes may not be possible.

In the event of a lost, damaged, or delayed package, please reach out to us, and we will assist you in resolving the issue promptly.

Shipping Delays

While we aim to meet all delivery estimates, delays may occur due to circumstances beyond our control, including carrier issues, weather conditions, or high demand periods. We appreciate your patience and understanding in such cases.

Contact Us

If you have any questions about your order or our shipping process, please contact our support team. We’re always here to help ensure a smooth and enjoyable experience.